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Help & Information

Cottage Grading Information

Cottage Grading:

We carefully select and regularly inspect the cottages on our books to ensure high standards. However the true test is what you, our clients, think of them.

 

Our guests grade our cottages on a scale of 1 to 5 on two criteria. Each cottage description shows up to 5 of these two symbols, providing you with a scale of excellence based on last year's client's satisfaction.

 

Guest Cottage Rating Scheme

 

 

VisitEngland Rosettes

 

 

VisitEngland Quality Assessments

 

All of our holiday properties are inspected by VisitEngland annually. VisitEngland inspections result in self-catering properties being awarded between 1 and 5 stars. We are very proud that all of our cottages achieve a minimum 3 star quality standard with many achieving 4 stars and some even achieving the very highest accolade: a 5 star Gold Award.

 

 

 

 

Cottage Facilities

Bedrooms:

Beds are: Double - 4ft 6in. Single/bunk - 3ft. They are freshly made up for you with sheets, duvets and 2 pillows per person. All bed linen and towels are included. Small or bunk bedrooms indicated e.g. 'Sleeps 2/4 (sleeps 4 in total).

High chair and travel cot (occasionally a proper cot as stated on the individual cottage page), where available, are not charged for; cot bedding and towels for babies are not supplied.

 

Sitting room:

With TV/DVD & Radio. Most have an open fire or log burner (Logs/coal provided free October to April - kindling and fire lighters are not provided). If the word 'feature' is used to describe a fireplace, this means that it is non-working.

 

Broadband:

Where stated is offered 'Free of Charge' for the use of browsing and emailing. The package provided at the property of your choice may not be sufficient for streaming or downloading, please enquire at the time of booking. In rural villages the speed of the connection may also be insufficient for streaming or downloading. Neither D.C.C. or the owner can be held accountable for interruption or breakdown.

 

Mobile Coverage:

Is limited in some areas of the county. Please check with your provider for actual service coverage. Read our blog article on Communications Guide to Dorset for further information.

 

Bathroom:

All with WC, hand basin and a bath or shower.

 

Kitchen:

Fully equipped with cooker, refridgerator, microwave, washing machine and freezer unless otherwise specified. Cottages which only have a freezer compartment in the fridge state 'ice-box fridge'.

 

Dining Area:

Appropriate for specified occupancy.

 

Garden:

Well maintained with outdoor furniture appropriate for specified occupancy.

 

Pets:

Dogs can also enjoy a wonderful Dorset Coastal Cottages holiday. No need to put your pet in expensive boarding kennels when at least half the cottages on our books accept them. One dog (2 in some) welcome, provided it is not left unattended or allowed in bedrooms. Each dog costs £20 per week; (part week £15). Please see the individual cottage pages for details.

 

Electricity/gas/oil:

Included in the rental. Telephone for incoming and 999 calls or payphone

 

Arival and Departure times

Arrival Time: After 3 pm. Departure Time: Before 10 am. (4pm Arrival, 11am Departure in some cases)

We re-inspect cottages regularly. They are cleaned between each let but please bear in mind their age, country location and short change-over period. Please help us maintain high standards by leaving the property clean and tidy.

 

 

Availability & Booking Procedures

Availability Search:

Use our comprehensive availability search tool, alternatively please call 0800 9804070 (+441929 401 420).

 

Booking:

To book by telephone: 0800 9804070 (+44 1929 401 420). Your cottage will be reserved for you whilst we post your booking form (or email a link). Please complete it and return with payment within 5 days to confirm your holiday. You may also reserve your cottage online via our website. We will then contact you to check the details and arrange payment.

 

First Payment - 20% of rent plus agent's booking fee (£20).

 

Final Payment - Due 8 weeks before holiday.

 

If booking less than 8 weeks prior to holiday, full payment is required.

 

Debit card payments are free of charge. Credit card payments will incur a surcharge of 2% per transaction (American Express and Diners cards are not accepted.)

See 'Terms & Conditions of Hire' for details.

 

Short Breaks:

3 nights from £196.00. Priced at 2/3rds of the full week price: See 'Short Breaks'.Bookings for more than a week, but less than two are priced 1/7th of the weeks price for each extra night added - for example 10 days would be priced at a full week plus 3/7ths.

 

Please visit the individual cottage pages for their short break restrictions.

 

Terms & Conditions and Cancellation Options

Terms and Conditions

View the Terms & Conditions of Booking.

 

Damage Deposits

View the Damage Deposit Terms & Conditions.

 

Cancellation Insurance:

We are pleased to introduce you to David Upshall Insurance Services who can arrange Cancellation Insurance tailored to your individual needs at competitive premiums; this policy will also include personal liability cover. Get a quote online or for further help and advice please call David Upshall Insurance services on 01305 268883.

 

Cancellation:

1. Any Cancellation must be advised by the party leader in writing. If advised more than 8 weeks prior to the first day of the holiday, D.C.C. will attempt to re-let and if successful refund the amount achieved minus the administration fee of £60 (and booking fee). If unsuccessful then the full deposit amount is forfeit.

2. If 8 weeks prior to the first day of the holiday the balance of the rent is not received, D.C.C. will assume cancellation and the deposit amount will be forfeit.

3. If cancellation occurs within 8 weeks prior to the first day of the holiday, D.C.C. will attempt to re let and if successful will refund the rent received less £60 (+ booking fee). If unsuccessful the full amount is forfeit.

4. Booking Fees are non-refundable.

5. Rental charge does not include cancellation protection. Please make your own arrangements.

 

Customer Fundraising

Donate a £1:

Protect what you come to enjoy - DONATE A £1 - Help preserve Dorset's magnificent coast and countryside. Read all about Dorset Coastal Cottages' chosen charities

 

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