Dorset Holiday Cottages Ltd puts quality assessments and quality maintenance at the very heart of the business. The Self-Catering holiday industry is forever changing and customer expectation is ever increasing; therefore we have a duty of care to both our owners and our customers to ensure what we are providing is of a high standard, correctly advertised and regularly assessed.
Satisfaction questionnaires are sent to every single one of our bookings throughout the year and they are asked to assess their chosen holiday property's quality and the quality of the location. These scores are displayed on every property page in the form of cottage and butterfly icons and are updated in July each year. These gradings complement the Visit Britain ratings which are generally facilities and standards based.
100% of our self-catering holiday properties are inspected under the VisitEngland quality assessment scheme on an annual basis. We have a minimum standard for the agency of 3 stars or higher.
The scheme ensures that all areas of a holiday property (from kitchens to bedrooms to sitting rooms) meet the same quality standard, as all areas of the property must meet a certain percentage in order to attain that star award.
We have opted for the Franchise Scheme which requires 100% participation of all properties on our books but enables us to halve the normal Visit Britain Inspection Fee. Thus, the only fee is the Annual Inspection Fee: £72.00 + VAT.
You will be required to provide a fire risk assessment and access statement. VisitEngland publish a full guide to quality assessment criteria which can be very helpful when in the early stages of deciding to let a holiday property.
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