Housekeeping

For many potential owners the thought of investing large sums of money in a property to be used by a succession of tenants, perhaps not seeing it themselves for long periods, can be very daunting.

Take heart! Our experience is that properties of a very high standard are treated extremely well.

Client satisfaction is achieved via a threeway partnership: Owner, Agent and Housekeeper.

The housekeeper is contracted to the owner (sometimes is the owner!) to provide the cleaning and linen/towels for each changeover. They are the first point of contact fr any problem at the property. They know the operation of the house throroughly and ring the client to deal with any initial queries. They must be given a list of tradesmen to be called if there are problems.

We have two levels of involvement in housekeeping:

OWNER ONLY:

The owner is fully responsible for recruitment, replacement and holiday cover for the housekeeper at the property. In the event of a problem, clients report to and deal directly with the housekeeper and owner. In this category, we can still offer an initial housekeeper recruitment service for a one-off fee.

DORSET HOLIDAY COTTAGES - OFFICE SUPPORT.

We advertise for and recruit a housekeeper on your behalf and supervise/motivate them. This service includes finding cover for sickness and holidays and paying all housekeeping, gardening and other outgoings on your behalf. We deduct these monies from the rent. A monthly fee is charged for this service. In the event of serious problems, this fee covers the first 4 phone calls and first wirtten contact to all parties. All subsequent calls, contacts etc. are charged for - see separate Financial section.

Maintaining quality and standards is at the heart of our business

Our quality Manager and her assistant monitor the Holiday Satisfaction Questionnaires posted to clients after their holiday. Issues are followed up with housekeepers and spot checks are made as necessary.

An out-of-season Annual Inspection is carried out in conjuction with the housekeeper and all maintenance/decorating requirements noted for completion prior to Easter.