For details of ‘Terms & Conditions of Hiring’ please see the Terms & Conditions page.
A minimum Damage Deposit of £150 against Damage/Extra Cleaning is required for 4, or more bedrooms, bookings made by non-uk residents and bookings in excess of 15 days. Deposits larger than £150 are indicated on individual cottage pages. Other bookings/increased deposits at our discretion. 7 days before the start of your holiday the Damage Deposit will become due and you will be contacted for card details. The amount will then be refunded back to the same card a week after your departure*.
Payments for Damage Deposits should be made by debit or credit card only (no charges apply). Payments made by bank transfer or cheque are discouraged and any bank charges levied upon DCC when returning the deposit will be charged to the hirer.
Housekeepers are required to report to us within 3 days of your departure that everything is satisfactory. 99 times out of a 100 nothing further is required and the amount held is credited back. In the event of damage, breakage, missing items or extra cleaning being reported (see link below), we will advise you by email or letter detailing items with invoices insofar as they are available (where they are not, estimates will be provided) and the amount charged to your card will be held subject to the final invoice.
Areas Covered by the Damage Deposit
Extra Cleaning: (defined as time taken in excess of the normal turn-around for that particular property) will be charged at the housekeepers usual hourly rate. The list below is not exhaustive but would include:
– Dirty dishes left on surfaces and sink, plus dishwasher not put on before departure.
– Cooker/hob or oven with burned on food.
– Furniture, if moved, not put back to its original position.
– Excessive quantities of rubbish requiring disposal.
Invoices for Repairs (beyond normal wear and tear) or items broken/missing (replaced like for like as far as possible) will be submitted.
If the housekeeper or our office are involved in extra organisation, telephone calls/letters; this will be charged for. A final account will be submitted as soon as possible.
Should the deposit of £150 be insufficient to cover the final account the balance will immediately become liable and we would require payment within 7 days.
If you need help, please email: [email protected] or call 0800 980 4070 for assistance.
*Please note: the refund made to the designated card (in accordance with the terms above) may take between 3 to 10 working days to show in your account. The timing is variable and in acordance with your banks’ terms.