Dorset Coastal Cottages is part of the Visit England Quality Standards Scheme. The Visit England Tudor Rose (and accompanying stars) is very well known as it appears on virtually all hotels and guesthouses in England. The scheme offers reassurance to our guests, especially those from overseas, that all of our properties adhere to an internationally recognised quality standard and are regularly inspected. As a franchise agency, we employ our own assessors, who are trained and moderated by Visit England. In addition to being able to offer inspections at a reduced cost, this provides more flexibility in organising inspection dates and advising owners on changes that can be made to improve a rating. Our assessors will be happy to answer any queries. Your star rating will be displayed in several areas on the website and is displayed in the brochure. You may also purchase a Visit England sign to display at your property. Our Quality Accredited Agency status with Visit England enables us to advertise with the local tourist information centres and nationally with Visit England. As a member of the Visit England scheme you will be required to provide a fire risk assessment and access statement. Full information regarding the inspection criteria and access statements can be found by visiting www.visitengland.org/busdev/accreditation
In addition to the Visit England stars we also display client grades on the website and in the brochure. This is an in-house grading system based on the results of our Holiday Satisfaction Questionnaires which are sent to evey booking throughout the year. These represent our guests’ actual experiences of staying in our properties, and are displayed in the form of small cottages and butterflies (the cottages represent the quality of the property and the butterflies its location). These assessments complement the Visit England ratings which are generally facilities and standards based.
In addition to asking our guests to grade their holiday property, we also ask that they grade the service they received from us as their booking agent. Our reviews are prominently displayed on our website and we are exceedingly proud of maintaining an excellent quality rating. The site that hosts all our customer feedback is feefo.com, who are widely regarded as an industry leader in moderated review sites.