Dorset Holiday Cottages Ltd takes pride and is fully committed to protecting your privacy. We only use the information that we collect about you lawfully and do not share this information with any third party. We use all information collected in accordance with the Data Protection Act 1998, the EU Privacy and Communications Directive and the forthcoming General Data Protection Regulations.
If you communicate with us by e-mail you are voluntarily providing us with your e-mail address, and if you fill out an enquiry form or a ‘register of interest’ form you are voluntarily providing us with the information you enter. We will only use this information to help us with your enquiry or your booking. Any marketing or sales promotion communication will only be sent if specifically requested and permission can be rescinded by you at any time. Personally identifiable information on individual users will not be given, sold or otherwise transferred to any third parties without the approval of the user at the time of collection.
We collect information about you for five reasons:
- In order to register customers for our services.
- To allow us to correspond with you by mail, telephone or email regarding your enquiry, your booking or for general administrative reasons.
- To help us meet your holiday booking requirements.
- To advise you of offers available through Dorset Holiday Cottages Ltd if requested.
- To request feedback from you regarding your stay at a Dorset Holiday Cottages Ltd property.
The type of information we will collect about you includes:
- Your name
- Telephone number(s)
- E-Mail address
- Payment details
- Holiday property requirements
- Booking and enquiry details & history through our company or group of companies.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our services.
This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.
We automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve our users.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
Currently, we operate an ‘implied consent’ policy which means that we assume you are happy with this usage.
If you are not happy, then you should either not use this site, or you should delete Dorset Coastal Cottages cookies having visited this site. Alternatively, you can use the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).
On many of the pages of the site, you will see ‘social sharing buttons’. These enable users to share or bookmark web pages of interest. In order to implement these buttons, and connect them to the relevant social networks and external sites, we use scripts from domains outside our control. You should be aware that these sites are likely to be collecting information on your browsing habits across the internet. Clicking any of these buttons will register that action with the host site which may then use that information for its own purposes. In some cases, if you are logged into their services, e.g. Google, Facebook or Twitter, these sites will be recording your browsing of our site, even if you haven’t used the relevant button. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information.
Our use of your information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.
We will only use your email address in the course of meeting your holiday booking requirements or communicating with you for administrative purposes. We will only use your email address for marketing purposes if you have agreed to this and you have the option to opt out at any time.
We may use the information we obtain from your current and past activities on the site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes.