Privacy Policy

Dorset Holiday Cottages Ltd takes pride in being fully committed to protecting your privacy. We only use the information that we collect about you lawfully and do not share this information with any third party. We use all information collected in accordance with the Data Protection Act 1998, the EU Privacy and Communications Directive and the General Data Protection Regulation.

If you communicate with us by e-mail you are voluntarily providing us with your e-mail address, and if you fill out an enquiry form or a ‘register of interest’ form you are voluntarily providing us with the information you enter. We will only use this information to help us with your enquiry or your booking. Any marketing or sales promotion communication will only be sent where legally entitled and permission can be rescinded by you at any time. Personally identifiable information on individual users will not be given, sold or otherwise transferred to any third parties without the approval of the user at the time of collection.

We collect information about you for five reasons:

  • In order to register customers for our services.
  • To allow us to correspond with you by mail, telephone or email regarding your enquiry, your booking or for general administrative reasons.
  • To help us meet your holiday booking requirements.
  • To advise you of offers available through Dorset Holiday Cottages Ltd.
  • To request feedback from you regarding your stay at a Dorset Holiday Cottages Ltd property.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Telephone number(s)
  • E-Mail address
  • Payment details
  • Holiday property requirements
  • Booking and enquiry details & history through our company or group of companies.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our services.

This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.

We automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve our users.

We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is anonymous and not tied to any personally identifiable information.


We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

Our cookies contain no identifying information. However, if you are not happy with our using of them, then you should either not use this site, or you should delete Dorset Coastal Cottages cookies having visited this site. Alternatively, you can use the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).

Third parties including social media

Other cookies and scripts are provided by third parties and any personally identifying information is only known to them subject to your use of their services and any privacy policy they may or may not employ. None of this information is accessible to us. However, you should be aware that these sites are likely to be collecting information on your browsing habits across the internet. On many of the pages of the site, you will see ‘social sharing buttons’. These enable users to share or bookmark web pages of interest. In order to implement these buttons, and connect them to the relevant social networks and external sites, we use scripts from domains outside our control. Clicking any of these buttons will register that action with the host site which may then use that information for its own purposes.

Our use of your information

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.

We will only use your email address in the course of meeting your holiday booking requirements or communicating with you for administrative purposes. We will only use your email address for marketing purposes if legally entitled and you have the option to opt out at any time.

We may use the information we obtain from your current and past activities on the site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes.

If you have any questions about the data we keep or our Privacy Policy in general, please call us on 01929 401420 and we will be happy to help.